Last revised June 2023
1. Definitions
Any reference in this agreement to "day" will be a calendar day.
"Affiliate" means any legal entity that a party owns, that owns a party, or that is under common ownership with a party. "Ownership" means, for purposes of this definition, control of more than a 50% interest in an entity.
"End User" means any person you permit to access Customer Data hosted in the Services or otherwise use the Services, or any user of a Customer Solution.
"Services" means any of the Turium Inc. services to which you subscribe under this agreement.
"Previews" means preview, beta, or other pre-release version or feature of the Online Services or Software offered by Turium Inc. to obtain customer feedback.
"Product" means any Turium Inc. Service (including any Software Platform Products).
"SLA" means the commitments we make regarding delivery and/or performance of a Service
"Subscription" means an enrollment for Online Services for a defined Term as specified on the Portal.
"Term" means the duration of a Subscription (e.g., 30 days or 12 months).
2. Terms of Service
This Turium Inc. Customer Agreement is between the entity you represent, or, if you do not designate an entity in connection with a service purchase or renewal, you individually ("you" or "your"), and Turium Inc. ("Turium", "we", "us", or "our"). It consists of the terms and conditions below, as well as the Services Terms, the SLAs, and the Offer Details for your Subscription or renewal (together, the "agreement"). It is effective on the date we provide you with confirmation or the date on which Service is renewed, as applicable.
3. Your Privacy
Your privacy is important to us. Please read the Turium Privacy Statement as it describes the types of data we collect from you and your devices ("Data"), how we use your Data and the legal bases we have to process your Data. The Privacy Statement also describes how Turium uses your content, which is your communications with others; postings submitted by you to Turium via the Services; and the files, photos, documents, digital works, and videos that you upload, store, broadcast or share through the Services. Where processing is based on consent and to the extent permitted by law, by agreeing to these Terms, you consent to Turium’s collection, use and disclosure of Your Content and Data as described in the Privacy Statement.
4. Code of Conduct
a. By agreeing to these Terms, you’re agreeing that, when using the Services, you will follow these rules:
b. Enforcement. If you violate these Terms, we may, in our sole discretion, stop providing Services to you. When investigating alleged violations of these Terms, Turium reserves the right to review Your Content in order to resolve the issue, and you hereby authorize such review. However, we cannot monitor the entire Services and make no attempt to do so.
5. Purchasing services
a. Ordering
b. Pricing and payment
Payments are due and must be made according to the Offer Details for the Service. Turium Inc. reserves the right to verify eligibility at any time and suspend the Online Service if the requirements are not met.
c. Taxes
Prices are exclusive of any taxes unless otherwise specified on the invoice as tax inclusive. You must pay any applicable value-added, goods and services, sales, gross receipts, or other transaction taxes, fees, charges or surcharges, or any regulatory cost recovery surcharges or similar amounts that are owed under this agreement and which we are permitted to collect from you under applicable law. You will be responsible for any applicable stamp taxes and for all other taxes that you are legally obligated to pay including any taxes that arise on the distribution or provision of Products to your Affiliates. We will be responsible for all taxes based on our net income, gross receipts taxes imposed in lieu of taxes on income or profits, or taxes on our property ownership.
If any taxes are required to be withheld on payments you make to us, you may deduct such taxes from the amount owed to us and pay them to the appropriate taxing authority; provided, however, that you promptly secure and deliver an official receipt for those withholdings and other documents we reasonably request to claim a foreign tax credit or refund. You must ensure that any taxes withheld are minimized to the extent possible under applicable law.
d. Term, termination, and suspension.
6. Defense of claims
a. Defense
b. Limitations
Our obligations in Section 3.4.a. will not apply to a claim or award based on:
c. Obligations
Each party must notify the other promptly of a claim under this Section. The party seeking protection must
7. Limitation of liability
a. Limitation
The aggregate liability of each party for all claims under this agreement is limited to direct damages up to the amount paid under this agreement for the Services during the 12 months before the cause of action arose; provided, that in no event will a party's aggregate liability for any Service exceed the amount paid for that Services during the Subscription. For Products provided, Turium Inc.'s liability is limited to direct damages up to $1,000.00 USD.
b. Exclusion
Neither party will be liable for loss of revenue or indirect, special, incidental, consequential, punitive, or exemplary damages, or damages for lost profits, revenues, business interruption, or loss of business information, even if the party knew they were possible or reasonably foreseeable.
c. Exceptions to limitations
The limits of liability in this Section apply to the fullest extent permitted by applicable law, but do not apply to:
8. Miscellaneous
a. Notices
Notices must be in writing and will be treated as delivered on the date received at the address, date shown on the return receipt, email transmission date, or date on the courier or fax confirmation of delivery.
Notices to you will be sent to the address that you identify as your contact for notices. Turium may send notices and other information to you by email or other electronic form.
b. License Transfers and Assignment
You may not assign this agreement either in whole or in part or transfer licenses without Turium's consent.
c. Severability
If any part of this agreement is held unenforceable, the rest remains in full force and effect.
d. Waiver
Failure to enforce any provision of this agreement will not constitute a waiver.
e. No agency
This agreement does not create an agency, partnership, or joint venture.
f. No third-party beneficiaries
There are no third-party beneficiaries to this agreement.
g. Force majeure
Neither party will be liable for any failure in performance due to causes beyond that party's reasonable control (such as fire, explosion, power blackout, earthquake, flood, severe storms, strike, embargo, labor disputes, acts of civil or military authority, war, terrorism (including cyber terrorism), acts of God, acts or omissions of Internet traffic carriers, actions or omissions of regulatory or governmental bodies (including the passage of laws or regulations or other acts of government that impact the delivery of Online Services)). This Section will not, however, apply to your payment obligations under this agreement.
h. Contracting authority
If you are an individual accepting these terms on behalf of an entity, you represent that you have the legal authority to enter into this agreement on that entity's behalf. If you specify an entity, or you use an email address provided by an entity you are affiliated with (such as an employer) in connection with a purchase or renewal, that entity will be treated as the owner for purposes of this agreement.
i. Government customers
Government customers should consult with Turium prior to acceptance. By accepting this agreement, you represent that you have complied and will continue to comply with all applicable laws and governmental procurement requirements.
9. Using Third-Party Apps and Services
The Services may allow you to access or acquire products, services, websites, links, content, material, skills, integrations, bots or applications from independent third parties (companies or people who aren’t Turium) ("Third-Party Apps and Services"). Many of our Services also help you find, make requests to, or interact with Third-Party Apps and Services or allow you to share Your Content or Data, and you understand that by using our Services you are directing them to make Third-Party Apps and Services available to you. The Third-Party Apps and Services may also allow you to store Your Content or Data with the publisher, provider or operator of the Third-Party Apps and Services. The Third-Party Apps and Services may present you with a privacy policy or require you to accept their terms before you can install or use the Third-Party App or Service. You should review the third-party terms and privacy policies before acquiring, using, requesting, or linking to any Third-Party Apps and Services. Any third-party terms do not modify these Terms. Turium does not license any intellectual property to you as part of any Third-Party Apps and Services. You agree to assume all risk and liability arising from your use of these Third-Party Apps and Services and that Turium is not responsible for any issues arising out of your use of them. Turium is not responsible or liable to you or others for information or services provided by any Third-Party Apps and Services.
10. Service Availability
The Services, Third-Party Apps and Services, or material or products offered through the Turium Inc. Services may be unavailable from time to time, may be offered on a limited basis or may vary depending on your region or device. You agree not to access or use material or Services which are illegal or not licensed for use in the country from which you access or use such material or Services, or to conceal or misrepresent your location or identity in order to access or use such material or Services.
We strive to keep Turium Inc. Services up and running; however, all online services suffer occasional disruptions and outages and Turium is not liable for any disruption or loss you may suffer as a result. In the event of an outage, you may not be able to retrieve Your Content or Data that you’ve stored. We recommend that you regularly backup Your Data that you store on the Services.
11. Updates to the Services or Software and Changes to These Terms
We may change these Terms at any time, and we’ll tell you when we do. Using the Services after the changes become effective means you agree to the new terms. If you do not agree to the new terms, you must stop using the Services.
Sometimes you will need software updates to keep using the Services. Such updates are subject to these Terms unless other terms accompany the updates, in which case, those other terms apply. Turium isn't obligated to make any updates available and doesn't guarantee that we will support the version of the system for which you purchased or licensed the software, apps, content or other products. Such updates may not be compatible with software or services provided by third parties. You may withdraw your consent to future software updates at any time by uninstalling the software.
Additionally, there may be times when we need to remove or change features or functionality of the Service or stop providing a Service or access to Third-Party Apps and Services altogether. Except to the extent required by applicable law, we have no obligation to provide a re-download or replacement of any material, Digital Goods, or applications previously purchased. We may release the Services or their features in a preview or beta version, which may not work correctly or in the same way the final version may work.
12. Software License
Unless accompanied by a separate Turium license agreement, any software provided by us to you as part of the Services is subject to these Terms.
The software is licensed, not sold, and Turium reserves all rights to the software not expressly granted by Turium, whether by implication, estoppel or otherwise. This license does not give you any right to, and you may not:
13. Payment Terms
If you purchase a Service, then these payment terms apply to your purchase and you agree to them.
a. Charges
If there is a charge associated with a portion of the Services, you agree to pay that charge in the currency specified. The price stated for the Services excludes all applicable taxes and currency exchange settlements, unless stated otherwise. You are solely responsible for paying such taxes or other charges. We may suspend or cancel the Services if we do not receive an on time, full payment from you. Suspension or cancellation of the Services for non-payment could result in a loss of access to and use of your account and its content. Depending on your location, some transactions might require foreign currency conversion or be processed in another country. Your bank might charge you additional fees for those services when you use a debit or credit card. Please contact your bank for details.
b. Billing
By providing Turium with a payment method, you
(a) in advance;
(b) at the time of purchase;
(c) shortly after purchase or
(d) on a recurring basis for subscription Services.
Also, we may charge you up to the amount you have approved, and we will notify you in advance of any change in the amount to be charged for recurring Services. We may bill you at the same time for more than one of your prior billing periods for amounts that haven't previously been processed.
c. Recurring Payments
When you purchase the Services on a subscription basis (e.g., monthly, or annually), you agree that you are authorizing recurring payments, and payments will be made to Turium by the method and at the recurring intervals you have agreed to, until the subscription for that Service is terminated by you or by Turium. You must cancel your Services before the next billing date to stop being charged to continue your Services. We will provide you with instructions on how you may cancel the Services. By authorizing recurring payments, you are authorizing Turium to process such payments as either electronic debits or fund transfers, or as electronic drafts from your designated account (for Automated Clearing House or similar payments), or as charges to your designated account (for credit card or similar payments) (collectively, "Electronic Payments"). Subscription fees are generally charged in advance of the applicable subscription period. If any payment is returned unpaid or if any credit card or similar transaction is rejected or denied, Turium or its service providers reserve the right to collect any applicable return item, rejection or insufficient funds fee and process any such payment as an Electronic Payment.
d. Online Invoice and Errors
Turium will provide you with an online billing invoice, which you can view and print. If we make an error on your bill, you must tell us within 90- days after the error first appears on your bill. We will then promptly investigate the charge. If you do not tell us within that time, you release us from all liability and claims of loss resulting from the error and we won't be required to correct the error or provide a refund, unless otherwise required by law. If Turium has identified a billing error, we will correct that error within 90 days. This policy does not affect any statutory rights that may apply.
e. Refund Policy
Unless otherwise provided by law or the terms of a particular Service offer, all purchases are final and non-refundable. If you believe that Turium has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old, unless otherwise required by law. We reserve the right to issue refunds or credits at our sole discretion unless otherwise required by law. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. This refund policy does not affect any statutory rights that may apply. You are not entitled to claim any cooling off period or any refund.
Promotional Offers. From time to time, Turium may offer Services for free for a trial period. Turium reserves the right to charge you for such Services (at the normal rate) if Turium determines (in its reasonable discretion) that you are abusing the terms of the offer.
f. Price Changes
We may change the price of the Services at any time and if you have a recurring purchase, we will notify you by email, or other reasonable manner, at least 15 days before the price change. If you do not agree to the price change, you must cancel and stop using the Services before the price change takes effect. If there is a fixed term and price for your Service offer, that price will remain in force for the fixed term.
g. Payments to You
If we owe you a payment, then you agree to timely and accurately provide us with any information we need to get that payment to you. Subject to applicable law, you are responsible for any taxes and charges you may incur as a result of this payment to you. You must also comply with any other conditions we place on your right to any payment. If you receive a payment in error, we may reverse or require return of the payment. You agree to cooperate with us in our efforts to do this. We may also reduce the payment to you without notice to adjust it for any previous overpayment.
h. Bank Account Payment Method
You may register an eligible bank account to use it as a payment method. Eligible bank accounts include accounts held at a financial institution capable of receiving direct debit entries. You represent and warrant that your registered bank account is held in your name or you are authorized to register and use this bank account as a payment method. By registering or selecting your bank account as your payment method, you authorize Turium (or its agent) to initiate one or more debits for the total amount of your purchase or subscription charge (in accordance with the terms of your subscription service) from your bank account (and, if necessary, initiate one or more credits to your bank account to correct errors, issue a refund or similar purpose), and you authorize the financial institution that holds your bank account to deduct such debits or accept such credits. You understand that this authorization will remain in full force and effect until you ask to remove your bank account information from Turium. Laws applicable in your country may also limit your liability for any fraudulent, erroneous or unauthorized transactions from your bank account. By registering or selecting a bank account as your payment method, you acknowledge that you have read, understand and agree to these Terms.
14. Turium Support Professional Services
“Turium Support Professional Services” are advisory and consulting services that Turium Inc. provides under a statement of work (“SOW”) to help you use the other Services. Turium Support Professional Services are “Services” for purposes of the Agreement.
Turium Inc. or any of its affiliates may enter into a SOW or an addendum to the Agreement with you to provide Turium Support Professional Services. Each SOW or addendum (together with the Agreement) is intended by the parties as the final, complete, and exclusive terms of their agreement and supersedes all prior agreements and understandings (whether oral or written) between the parties with respect to the subject matter of that SOW or addendum.
Turium Inc. will invoice you monthly for the Turium Support Professional Services. Payments for Turium Support Professional Services are not refundable.
Turium Inc. does not provide legal or compliance advice. You are responsible for making your own assessment of whether your use of the Services meets applicable legal and regulatory requirements.
Other than Third Party Content, Content that Turium Inc. provides as part of the Turium Support Professional Services is Turium or its affiliates’ Content. You are solely responsible for testing, deploying, maintaining and supporting Content provided or recommended by Turium Support Professional Services.
Turium Support Professional Services may develop Content consisting of either
Any materials or information that you own or license from a third party and provide to Turium Inc. for the purposes of the Turium Support Professional Services are Your Content. If you choose to provide access to Your Content to Turium Inc., then you will ensure that you have adequate rights and permissions to do so.
Turium Inc. and its affiliates will handle any personal data relating to your personnel (“Personnel”) that is provided to Turium Support Professional Services or its affiliates in connection with a SOW in accordance with the handling practices described in the Turium Privacy Notice (available at www.turium.ai/privacy-security). You will make the Turium Privacy Notice available to any Personnel whose personal data you provide to Turium or its affiliates.
15. Platform Products
All existing policies and the below apply for Turium’s platform products namely ENIGMA2.0, ZEBRA, and ALGOREUS
You are responsible for providing legally adequate privacy notices to End Users of your products or services that use Turium’s platform products (including End Users in your private workforce) and obtaining all necessary consents from such End Users.
Turium’s platform products are not intended for use in, or in association with, the operation of any hazardous environments or critical systems that may lead to serious body injury or death or cause environmental or property damage, and you are solely responsible for liability that may arise in connection with any such use.
When using the public workforce:
Turium’s Products use statistical analysis techniques to generate metrics that can be used to evaluate statistical bias in data and machine learning models, and to explain how models generate predictions. The output provided is not determinative of the existence or absence of statistical bias, or a comprehensive answer for how a model generates predictions. Such output is not legal advice and should be independently evaluated as appropriate for your use case.
Turium’s Products collect performance and usage metrics and data regarding your use of the Service, including model version, inference and upload times, and diagnostic data. We may use these metrics and data to provide, maintain, and improve the quality and feature sets of the Services and Turium Content.
You and your End Users are responsible for all decisions made, advice given, actions taken, and failures to take action based on your use of Turium’s Products. Turium Products use machine learning models that generate predictions based on patterns in data. Output generated by a machine learning model is probabilistic and should be evaluated for accuracy as appropriate for your use case, including by employing human review of such output.
You will not, and will not allow any third-party to, use the Turium Products to, directly or indirectly, develop or improve a similar or competing product or service.
If Turium’s products are used to assist in identifying a person, and actions will be taken based on the identification that could impact that person’s civil liberties or equivalent human rights, the decision to take action must be made by an appropriately trained person based on their independent examination of the identification evidence.
16. Confidential Information
Any Software, Documentation or technical information provided by Turium (or its agents) shall be deemed "Turium Confidential Information" without any marking or further designation. Except as expressly authorized herein, you will hold in confidence and not use or disclose any Turium Confidential Information.
You acknowledge that disclosure of Turium Confidential Information would cause substantial harm to Turium that could not be remedied by the payment of damages alone and therefore that upon any such disclosure by you, Turium shall be entitled to appropriate equitable relief.
17. Standard Application License Terms
These license terms are an agreement between you and Turium Inc. Please read them. They apply to the software platform products and services you purchase from Turium Inc., including any updates or supplements for the application, unless the application comes with separate terms, in which case those terms apply.
If you comply with these license terms, you have the rights below.
a. Anything related to the application or services made available through the application; and
b. Claims for breach of contract, warranty, guarantee or condition; strict liability, negligence, or other tort; violation of a statute or regulation; unjust enrichment; or under any other theory; all to the extent permitted by applicable law. It also applies even if:
(i) This remedy does not fully compensate you for any losses; or
(ii) The software developer knew or should have known about the possibility of the damages.